Protect
the Goods
Deliver peace of mind and purchase protection at checkout, with superior claims management for every customer.
Total Coverage & Claims Management
Eliminate the risk of lost,
damaged, or stolen packages.
How it Works
Protection Coverage
Types + Highlights
Your Store.
Your Way.
Be as involved as you want in customer communications when it comes to claims. From a fully hands-off format to keeping total control
Merchant
Benefits
With Guide Protection, you make the calls without carrying the carry the cost.
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No Direct Cost
to Sellers
Customers have the option to add the cost of Guide Protection to their purchase, and only that additional cost is passed to Guide. No hidden fees or extra costs
Flexible
Integrations
The Guide interface fits seamlessly into your existing checkout experience (no obnoxious logos or shameful self-promotion from this corner)
Superior
Customer Service
We’ve built our business around rapid response times and 100% valid claim approval—benefits your can pass right to your customers.
Protection Coverage
Types + Highlights
How it Works
Learn how Guide Protection provides shipping insurance and protection for purchases, making it easy for merchants and customers to ensure a worry-free shopping experience.
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Protection Selected
Customer selects Guide Protection as an added feature directly within their checkout.
Claim Filed
Should an issue arise during shipping, Customers can file a claim directly with Guide.
Resolution Sent
Once the claim is approved, a replacement or refund is sent to the customer within an average of 21 minutes.
client testimonial
Total Coverage & Increase Customer Satisfaction
Purchasers crave carbon-neutral shipping options and total package protection. Guide Protection makes it easy to give the people what they want (again..and again).
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More Satisfaction
75% of millennials are willing to pay extra for eco-friendly products, including carbon-neutral shipping options.
Better Retention
47% of online shoppers abandoned their carts due to concerns about shipping costs and delivery issues + 73% of consumers are more likely to purchase from a brand that offers shipping protection.
Merchant Feedback
See what merchants are saying
about Guide Protection
I highly recommend Guide. There setup is much easier than other insurance companies.
Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not
I use this app to ensure that my customers have a safe purchasing experience. I love how easy it was to add to my website.
